Returns

Covid 19

We are committed to supporting the USPS and due to the impact of COVID 19, they are experiencing unprecedented volume increases and limited employee availability. We ask for patience and grace during this challenging time.

Returns/Exchanges

All sale items are final.

We happily accept returns of unused and undamaged items within 15 days of purchase. Email us at hello@lolly-lolly.com to initiate your return or exchange. Include the reason for your return in the email for our records. The customer is responsible for shipping costs and responsible packaging of pieces. Please include the original invoice in your return shipment.

Once your return is received, we will issue a refund in the original payment method that was used to purchase the piece. Please allow up to 10 days for your refund to process. We reserve the right to not accept any items that don't meet the standards of our return policy.

Send returns to:

  • Lolly Lolly Ceramics

  • Attn: Returns

  • 2060 S. High Street

  • Columbus, OH 43206

Need to Make a Return?